1. Introduction & Scope
Pragmatic Play (pragmaticplay-baji.com) respects your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information. By using this website or mobile app, you agree to this Policy.
This Privacy Policy applies to all Pragmatic Play services — including the website, mobile app, Live Casino, Sports Betting, and all customer support channels.
Our commitment: We only collect the data we need, never share it without your consent, and maintain the highest standards of security.
This Policy applies to:
- For registered members
- For guest users who are browsing only
- When contacting customer support
- When participating in promotional offers or competitions
2. Information We Collect
Pragmatic Play only collects the data necessary to deliver our services properly.
2.1 Data Collected Directly From You
Identity Information
Full name, date of birth, gender, national ID number
Contact Information
Email address, mobile number, current and permanent address
Financial Information
Payment methods, mobile banking numbers, and transaction history
Verification Documents
Passport, National ID, Driving Licence
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP Address & Device Type
- Browser information & operating system
- Page visit logs and session duration
- Gaming Activity & Betting History
- Login time and location data
- Behavioural Analysis via Cookies & Tracking Technologies
2.3 Information Received from Third Parties
In some cases, we may receive information from third parties, such as:
- Transaction verification data from payment providers
- From Identity Verification (KYC) Service Providers
- Risk assessment data from fraud prevention agencies
3. How Your Data Is Used
Pragmatic Play uses your data for the following purposes:
3.1 Service Delivery & Operations
- Account Creation & Management
- Payment Processing & Transaction Verification
- Managing Gaming Activity & Settling Bets
- Providing customer support
- Rewards & Bonus Distribution
3.2 Security & Legal Compliance
- Fraud Prevention & Anti-Money Laundering (AML)
- KYC (Know Your Customer) Verification
- Meeting Regulatory Obligations
- Ensuring Account Security
3.3 Service Improvement & Personalisation
- Personalising your gaming experience
- Delivering relevant bonuses & offers
- Analysing and improving platform performance
- Technical Troubleshooting
Marketing communications: Promotional emails or SMS will only be sent with your consent. You may unsubscribe at any time.
4. Data Sharing & Disclosure
Pragmatic Play never sells your personal data. However, it may be shared in the following limited circumstances:
4.1 Trusted Service Partners
We work with certain third parties to operate our services. They may only use your data for specified purposes:
- Payment Processors: bKash, Nagad, Rocket & Banking Partners
- KYC Services: Licensed agencies for identity verification
- IT Infrastructure: Cloud hosting and security service providers
- Analytics Services: For platform improvement
4.2 Legal Obligations
We may be required to disclose information under legal obligations in the following circumstances:
- Upon court order or at the request of law enforcement authorities
- In investigations by anti-money laundering authorities
- As required by gaming regulatory authorities
- In matters relating to national security
4.3 Business Transfers
In the event of a company merger or acquisition, your data may be transferred to the new entity. You will be notified in advance.
5. Cookies & Tracking Technologies
Pragmatic Play uses cookies on its website. Cookies are small text files stored in your browser.
5.1 Types of Cookies
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security, and core site functionality |
Deleted at the end of the session |
| Functional Cookies |
Remembering language preferences and layout settings |
1 Year |
| Analytics Cookies |
Page visit statistics and user behaviour analysis |
2 years |
| Marketing Cookies |
Displaying personalised ads & offers |
30 days |
5.2 Cookie Controls
You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the site.
Please note: Analytics and marketing cookies are entirely optional. Disabling them will not affect your ability to play games or place bets.
6. Information Security Measures
To protect your data, Pragmatic Play employs industry-leading security technologies:
- 256-bit SSL/TLS Encryption: All data transfers are encrypted.
- AES-256 Encryption: For stored sensitive data.
- Two-Factor Authentication (2FA): An additional layer of security for account access.
- Firewall & DDoS Protection: Protection against server attacks.
- Regular Security Audits: Audited by independent third-party experts.
- Staff Training: All staff are regularly trained on data protection.
Please keep in mind that no transmission over the internet can be guaranteed to be completely secure. Keep your password strong and never share it with anyone.
7. Data Retention Period
Pragmatic Play does not retain your data longer than necessary. Retention periods are outlined below:
| Data Type |
Retention Period |
Reason |
| Account Information |
For the duration of active account + 5 years |
Legal Obligations |
| Transaction Records |
7 years |
Financial Regulatory Requirements |
| KYC documents |
5 years after account closure |
AML compliance |
| Customer Support Logs |
3 years |
Service Quality Improvement |
| Marketing Preferences |
Until consent is withdrawn |
User Consent |
Once the defined retention period expires, data is securely deleted or anonymized.
8. Your Privacy Rights
As a Pragmatic Play member, you have the following rights:
Right to Access
You can find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
The right to receive your data in a machine-readable format.
Right to Object
You may object to your data being used for marketing or profiling purposes.
To exercise these rights support@pragmaticplay-baji.com. We will respond within 30 days.
Exceptions: Some data may not be erasable due to legal obligations or regulatory requirements. You will be informed of the reason if this applies.
9. Minor Protection
Pragmatic Play strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from minors.
- Age verification is mandatory at the time of registration.
- If an underage account is identified, it will be closed immediately.
- If we become aware that data has been collected from a minor, it will be deleted immediately.
- If you have any concerns, parents are welcome to reach out to support@pragmaticplay-baji.com.
10. International Data Transfers
Pragmatic Play operates on international infrastructure, which means your data may be stored on servers outside Bangladesh.
For such transfers, the following is ensured:
- The destination country has adequate data protection laws in place.
- Data protection terms are included in legal agreements with third parties.
- Data is transferred in an encrypted state.
- All transfers are governed by this privacy policy.
11. Changes to the Privacy Policy
Pragmatic Play may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will change.
- You will be notified via your registered email or SMS of any significant changes.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- Copies of previous versions are available upon request.
Visit this page regularly to stay informed about any updates.
Privacy Policy
Data Protection
SSL Encryption
KYC
Cookie Policy
Personal Data
Pragmatic Play